Billing Terms and Conditions

Thank you for shopping with Lustro Lane. To ensure a smooth and secure purchasing experience, please review our billing and payment policies below.

Accepted Payment Methods

At Lustro Lane, we accept a range of secure payment methods to provide you with a hassle-free and safe shopping experience. Currently, we only accept PayPal. All transactions are processed securely using trusted payment gateways.

Currency

All transactions on our website are processed in British Pounds (GBP £). Prices displayed on the site reflect this currency to ensure clarity and transparency for our customers.

Payment Processing

Payments are securely processed at the time of purchase using advanced encryption and secure payment gateways. For your protection, Lustro Lane ensures that all transactions are handled with the highest level of security. Once your payment is successfully processed, you will receive an order confirmation via email with details of your purchase.

Pricing and Taxes

All prices displayed on our website include VAT where applicable. Any additional charges, such as shipping fees or taxes, will be clearly shown at checkout before you finalize your order. We strive to ensure complete transparency in our pricing.

Payment Issues

In the event of a payment issue, such as a declined card or insufficient funds, you will be notified via email. You may attempt to complete your order using a different payment method. If issues persist, please contact our customer service team for assistance to ensure your order is processed smoothly.

Refunds and Cancellations

Refunds are processed back to the original payment method used during the purchase. For detailed information on eligible returns and the refund process, please refer to our Return and Refund Policy. If you wish to cancel an order, please contact us immediately. Cancellations can only be made before the order is shipped. If the order has already been dispatched, you will need to follow the return procedure after receiving the product.

Security

At Lustro Lane, the security of your personal and payment information is a top priority. We use secure payment gateways and encryption technologies to protect your data throughout the transaction process. For more details on how your data is collected, stored, and safeguarded, please review our Privacy Policy.

Related Policies

To ensure a transparent and seamless shopping experience, we encourage you to review our key policies:

  • Shipping Policy
    Learn about our order processing times, shipping methods, and delivery timelines. We offer free shipping within the United Kingdom using reliable courier services like Royal Mail and DHL. Our shipping policy also covers estimated delivery times, tracking procedures, and how to handle any shipping-related issues.

  • Privacy Policy
    Your privacy is important to us. This policy outlines how we collect, use, and protect your personal information. We handle your data with care and in compliance with all relevant privacy regulations. Learn about data security, cookie usage, and your rights regarding personal data.

  • Return and Refund Policy
    Our return policy explains how to return items within 30 days of receipt, whether for a defective product, a change of mind, or receiving the wrong item. It details how to obtain a return shipping label, outlines who is responsible for return shipping costs, and explains the refund timeline.

Adherence to Google Merchant Policies

Lustro Lane fully complies with Google Merchant policies, ensuring:

  • Transparent and accurate product descriptions.
  • Secure and trustworthy payment processes.
  • Clear and accessible shipping and return policies.

By adhering to these guidelines, we guarantee a reliable, transparent, and compliant shopping experience for all our customers.

Contact Information

If you have any questions about billing, payments, or your order, please feel free to reach out to us:

Store Name: Lustro Lane

Email: info@lustro-lane.com

Phone: +447823651355

Address: 49 Riccarton Cres, Currie EH14 5PB, United Kingdom

Operating Hours: 09:00 AM - 18:00 PM (GMT)

We are committed to providing optimal customer satisfaction. Please do not hesitate to contact our specialized customer service team via the contact details above or by filling out the contact form on our website. We value your feedback and aim to respond to all inquiries within 48 hours.